ArtSHINEplayground.com – Ecommerce
ArtSHINEshowcase.com – Wholesale
More and more people are choosing to shop online more often, meaning eCommerce businesses are in more demand than ever. Owners of eCommerce businesses need to make sure that their delivery offering is on point and ready to satisfy their customers’ needs. Here are some top tips to make sure your delivery impresses your clients.
Develop A Fulfilment Team
When you start any business online, you know that you need to have a marketing team, a web design team, and a content development team. But you will also need an order fulfilment team to keep things going as well.
Your fulfilment team is the people who will make sure that all orders are properly picked, properly packed, and shipped on time. Decide if you’re going to use an outside delivery company like https://sub60couriers.com.au/ or will be handling deliveries in-house. Make sure your fulfilment team up to speed on all your different shipping options.
Develop Flawless Customer Support Policies
You will need another team to work as part of your eCommerce business if you’re going to get ahead, and that’s customer support. Your customer support team will be the team that will serve any of your customers who have any questions, concerns, or complaints.
When you start shipping, you should be ready for some issues to come up. Sometimes, packages can go missing, get lost, get stolen, get damaged during shipping, or sometimes it might be that your customers are simply not that happy with what gets delivered.
In order to earn and keep a solid reputation for your business, you will need good customer support policies that will work in favour of your buyers. If somebody has a bad experience with you, you need to fix the damage as soon as you can by replacing the product or allowing them to return it for an exchange or a refund.
Focus On The Users
When you start an online business, your focus will be on selling more products. This can be an error. Of course, you want to sell more products, but this should come as a side effect of the better thing to focus on: meeting the expectations of your customers.
Think about what your customers want. Some of the most common things people look for include free shipping, sturdy packaging, and fast delivery. If you can offer all of these requirements in your shipping policy in a way that is cost-effective for your business, you could be on the right track.
Offer Multiple Delivery Options
Free delivery will normally take a little longer, but some people are content to wait if it means that they can pay less. Fast delivery will normally cost more, but some people are happy to pay more for the convenience.
You now have these two kinds of customers, so you should offer at least two delivery options to suit these people: a fast one and a free one. You could offer a same-day delivery option if you can find a way to make it affordable for the business.
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Vinh Van Lam & Stuart Horrex
Your Coaches ArtSHINE industries